Finished workgroup.

Complaints topics are now combined with our Patient and User Participation working group

Complaints: - Participants: Flanders Gerda Schotte /Norway Aud Nordal /Germany Katja Peeters  observer)  /  Finland Katia Kayhko/Kirsti Kotiniemi /  Lituania Ramune Navickiene (np) / Estonia Mihhail Muzotsin/ Northern Ireland  Theresa Nixon/ Sweden Katarina Lagerstedt (np) / Slovenia Eva Kompan ( np) / France ( Charles Bruneau (np)  / Netherland Paul Robben and EPSO Jooske Vos Presentations:  - Stef van Eekert ( Flanders inspectorate) /  Sabine De Brabanter and Marielle Maes  ( rusthuisinfofoon ) Chair: Krist Debruyn Flanders =

np= not present in Brussels

• Presentation 5th of February on the work and methods of  the "rusthuisinfoon" by Sabine De Brabanter
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• presentation held on 5th of February on complaints handling by Krist Debruyn (flemish inspectorate)

• complaints results questionnaire.pptx
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• Handling complaints Legemaate Tallinn.ppt
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  130403 User participation overview document of 9 practices.pdf
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Swedis study.pdf
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